June 2005
- Development and Live Team Dynamics Chris Richards
- Development and Live Team Dynamics Koster, Raph
- (no subject) Unknown
- DGN: Emergent Behaviors spawned from - Re: [MUD-Dev]SOC:Willcompany sanctioned cheating hurt theMMOcommunity? cruise
- DGN: Emergent Behaviors spawned from -Re: [MUD-Dev]SOC:Willcompany sanctioned cheating hurt theMMOcommunity? John Buehler
- DGN: Emergent Behaviors spawned from - Re: [MUD-Dev]SOC:Willcompany sanctioned cheating hurt theMMOcommunity? HRose
- DGN: Emergent Behaviors spawned from - Re: [MUD-Dev]SOC:Willcompany sanctioned cheating hurt theMMOcommunity? lwl@black-knight.org (Lydia Leong)
- DGN: Emergent Behaviors spawned from - Re: [MUD-Dev]SOC:Willcompany sanctioned cheating hurt theMMOcommunity? cruise@casual-tempest.net
- DGN: Emergent Behaviors spawned from - [MUD-Dev]SOC:Willcompany sanctioned cheating hurt theMMOcommunity? Damien Neil
- DGN: Emergent Behaviors spawned from - Re: [MUD-Dev]SOC:Willcompany sanctioned cheating hurt theMMOcommunity? Michael Hartman
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] cruise
- DGN: Reasons for play [was: Emergent Behaviors spawnedfrom...] John Buehler
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] Yggdrasil
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] lwl@black-knight.org (Lydia Leong)
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] Damien Neil
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] Sean Howard
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] Damien Neil
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] lwl@black-knight.org (Lydia Leong)
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] Sean Howard
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] Damien Neil
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] Paolo Piselli
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] Damien Neil
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] Paolo Piselli
- DGN: Reasons for play [was: Emergent Behaviors spawnedfrom...] Richard A. Bartle
- SOC: Yee vs. Bartle II Jaycen Rigger
- DGN: Reasons for play [was: Emergent Behaviors spawnedfrom...] Richard A. Bartle
- DGN: Reasons for play [was: Emergent Behaviors spawnedfrom...] Paolo Piselli
- DGN: Reasons for play [was: Emergent Behaviorsspawnedfrom...] Richard A. Bartle
- DGN: Reasons for play cruise
- DGN: Reasons for play Paolo Piselli
- DGN: Reasons for play cruise
- DGN: Reasons for play Russ Whiteman
- DGN: Reasons for play Sean Howard
- DGN: Reasons for play lwl@black-knight.org (Lydia Leong)
- DGN: Reasons for play Sean Howard
- SOC: Yee vs. Bartle Jaycen Rigger
- SOC: Yee vs. Bartle Ren Reynolds
- SOC: Yee vs. Bartle Amanda Walker
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] Michael Hartman
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] Sean Howard
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] lwl@black-knight.org (Lydia Leong)
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] Sean Howard
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] lwl@black-knight.org (Lydia Leong)
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] Michael Hartman
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] Michael Hartman
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] Max Battcher
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] Damien Neil
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] Oliver Smith
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] lwl@black-knight.org (Lydia Leong)
- DGN: Reasons for play [was: Emergent Behaviorsspawned from...] Mike Rozak
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] lwl@black-knight.org (Lydia Leong)
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] cruise
- DGN: Reasons for play [was: Emergent Behaviors spawnedfrom...] Michael Sellers
- DGN: Reasons for play [was: Emergent Behaviors spawnedfrom...] cruise
- DGN: Reasons for play [was: Emergent Behaviors spawnedfrom...] Damien Neil
- DGN: Reasons for play [was: Emergent Behaviors spawnedfrom...] Sean Howard
- DGN: Reasons for play [was: Emergent Behaviors spawnedfrom...] Michael Hartman
- DGN: Reasons for play [was: Emergent Behaviors spawnedfrom...] Jeff Bachtel
- DGN: Reasons for play [was: Emergent Behaviors spawnedfrom...] Sean Howard
- DGN: Reasons for play [was: Emergent Behaviors spawnedfrom...] Michael Hartman
- DGN: Reasons for play [was: Emergent Behaviors spawnedfrom...] Damion Schubert
- DGN: Reasons for play [was: Emergent Behaviors spawnedfrom...] Michael Hartman
Jeff Bachtel wrote:
> On Thu, Aug 11, 2005 at 03:00:09PM -0400, Michael Hartman wrote:
>> This is right on the money. Developers need to understand that
>> the tiny vocal minority who writes 99% of the forum posts and
>> emails, represents less than 1% of their users. You cannot rely
>> on unsolicited player feedback.
>> You have to go out and ACTIVELY seek feedback from a variety of
>> player types in your game if you hope to understand what is going
>> on in your own game, and make design adjustments (or expansions)
>> for the good of your entire playerbase.
> Does anyone have any actual evidence to back their assertions that
> the desires of the "silent majority" differ significantly from
> vocal players?
> I would expect, without evidence to the contrary, that the desires
> of vocal players are the same, proportionally, as the non-vocal
> players.
And you would be falling into exactly the same trap that these
careless developers fall into.
>>From my experience as a developer, the opinions of the small,
heavily vocal minority is often dramatically different than the
opinion of the majority of your players.
I have experienced this in two major ways, one good, one bad:
1) I have had numerous situations where I gave too much credence
to the feedback of the hyper-vocal hardcore players, made feature
implementations accordingly, and had a disasterous result as the
overwhelming response was heinously negative.
2) I have had TONS of situations where I was (wisely) cautious
about feedback from the vocal minority, and before acting, spent a
significant amount of time polling and talking with tons of
different types of players (different classes, different playing
times, different playing amounts, different levels, different
playing styles, etc.). I have avoided many mistakes this way. Or,
the feedback I had to bust my butt to get from the less-vocal
majority was able to be combined with the very different feedback
from the super vocal minority in order to do something in a way
that was good for everyone.
While it is true that sometimes the opinions of the small, hardcore
minority is shared by the entire playerbase, it is actually more
commonly the opposite. Any company that does not actively seek out
feedback from a variety of sources within its own customer base is
setting itself up for some titantic mistakes.
--
Michael Hartman, J.D. (http://www.thresholdrpg.com)
President & CEO, Threshold Virtual Environments, Inc.
University of Georgia School of Law, 1995-1998
Georgetown University School of Foreign Service, 1990-1994
- DGN: Reasons for play [was: Emergent Behaviors spawnedfrom...] Jaycen Rigger
- DGN: Reasons for play [was: Emergent Behaviors spawnedfrom...] Michael Hartman
- SOC/DGN: Enforcing Socially Acceptable Behavior Jaycen Rigger
- SOC/DGN: Enforcing Socially Acceptable Behavior Sean Howard
- SOC/DGN: Enforcing Socially Acceptable Behavior Damion Schubert
- DGN: Reasons for play [was: Emergent Behaviors spawnedfrom...] Damien Neil
- DGN: Reasons for play [was: Emergent Behaviors spawned from...] P J
- DGN: Emergent Behaviors spawned from - [MUD-Dev]SOC:Willcompany sanctioned cheating hurt theMMOcommunity? Jaycen Rigger
- DGN: Emergent Behaviors spawned from - Re: [MUD-Dev]SOC:Willcompany sanctioned cheating hurt theMMOcommunity? Michael Hartman
- DGN: Emergent Behaviors spawned from - Re: [MUD-Dev]SOC:Willcompany sanctioned cheating hurt theMMOcommunity? Amanda Walker
- DGN: Emergent Behaviors spawned from - Re: [MUD-Dev]SOC:Willcompany sanctioned cheating hurt theMMOcommunity? cruise
- DGN: Emergent Behaviors spawned from - Re: [MUD-Dev]SOC:Willcompany sanctioned cheating hurt theMMOcommunity? Michael Hartman
- SOC: Will company sanctioned cheating hurt the MMO community? Darkwolf
- DGN: Emergent Behaviors spawned from - Re: [MUD-Dev]SOC:Willcompany sanctioned cheating hurt theMMOcommunity? Michael Hartman
- DGN: Emergent Behaviors spawned from - Re: [MUD-Dev]SOC:Willcompany sanctioned cheating hurt theMMOcommunity? Vincent Archer
- (no subject) Unknown
- Re: Morris Cox
- BIZ: Customer Acquisition Costs in MMOs Vladimir Cole
- Castle Marrach Comic released under Creative Commons Christopher Allen
- Hosting questions Mike Rozak
- Hosting questions James Turner
- Hosting questions Mike Rozak
- Hosting questions Scott Jennings
- Hosting questions Mike Rozak
- Hosting questions ceo
- Hosting questions Kwon J. Ekstrom
- Hosting questions ceo
- Looking for a Magic System (inspired by Bartle's book) erik
- Looking for a Magic System (inspired by Bartle's book) Michael Chui
- Looking for a Magic System (inspired by Bartle's book) Richard A. Bartle
- Looking for a Magic System (inspired by Bartle's book) William Leader
- Looking for a Magic System (inspired by Bartle's book) Erik Bethke
- Looking for a Magic System (inspired by Bartle's book) William Leader
- Looking for a Magic System (inspired by Bartle's book) Jaycen Rigger
- Looking for a Magic System (inspired by Bartle's book) Eli Stevens (WG.c)
- Looking for a Magic System (inspired by Bartle's book) Akiba Liebskind
- Looking for a Magic System (inspired by Bartle's book) Matt Chatterley
- Looking for a Magic System (inspired by Bartle's book) David Love
- Looking for a Magic System (inspired by Bartle's book) Damien Neil
- Looking for a Magic System (inspired by Bartle's book) Hulbert, Leland
- Attack System Dhiego Ramos
- Attack System Tiago Carita
- Attack System Damion Schubert
- Attack System Tess Snider
- Attack System Tony Hoyt
- Attack System Dhiego Ramos
- Attack System Matt Chatterley
- Hosting questions Frederick Nacino
- Hosting questions ceo