May 2004
- Thief class (was: MUD-Dev Digest, Vol 11, Issue 23) Ghilardi Filippo
- Levels, classes and choice cruise
- Levels, classes and choice Sean Howard
- R: Playing catch-up with levels Ghilardi Filippo
- R: Levels, classes and choice Ghilardi Filippo
- R: Levels, classes and choice Byron Ellacott
- What is an RPG? [Was: Playing catch-up with levels] Sean Middleditch
- What is an RPG? [Was: Playing catch-up with levels] Darksuit
- What is an RPG? [Was: Playing catch-up with levels] Sean Middleditch
- What is an RPG? Mike Rozak
- What is an RPG? Threshold RPG
- What is an RPG? Byron Ellacott
- What is an RPG? Amanda Walker
- More on levels, was What is an RPG? rick cronan
- More on levels, was What is an RPG? Mike Rozak
- More on levels, was What is an RPG? rick cronan
- More on levels, was What is an RPG? Byron Ellacott
- Playing catch-up with levels Freeman, Jeff
- SOC ANNOUNCE: Research project into Social Interactions in MMORPG field, need help PMooney@peddie.org
- Multiplayer Game Logic System sszretter
- Multiplayer Game Logic System Douglas Goodall
- Multiplayer Game Logic System Mike Rozak
- [SOC] A letter: Dear MMOG Corey Crawford
- Playing catch-up with levels Sean Howard
- Playing catch-up with levels Freeman, Jeff
- More on levels, was What is an RPG? Mike Rozak
- More on levels, was What is an RPG? Jeff Fuller
- More on levels, was What is an RPG? Mike Rozak
- Reminder: Community Work Symposium - May 21 T.L. Taylor
- DESIGN: Online adventure games Mike Rozak
- DESIGN: Online adventure games Amanda Walker
- DESIGN: Online adventure games Mike Rozak
- DESIGN: Online adventure games Alex Chacha
- DESIGN: Online adventure games Ola Fosheim Grøstad
- DESIGN: Online adventure games Mike Rozak
- DESIGN: Online adventure games Jason Downs
- DESIGN: Online adventure games Mike Rozak
- DESIGN: Online adventure games Malcolm W. Tester II
- DESIGN: Online adventure games J C Lawrence
- DESIGN: Online adventure games Malcolm W. Tester II
- DESIGN: Online adventure games Fred Snyder
- DESIGN: Online adventure games Mike Rozak
- DESIGN: Online adventure games Fred Snyder
- DESIGN: Online adventure games Steven King
- DESIGN: Online adventure games Amanda Walker
- DESIGN: Online adventure games Mike Rozak
- DESIGN: Online adventure games Alex Chacha
- DESIGN: Online adventure games Mike Rozak
- DESIGN: Online adventure games Malcolm W. Tester II
- DESIGN: Online adventure games Tracy Lee
- DESIGN: Online adventure games Mike Rozak
- DESIGN: Online adventure games J C Lawrence
- DESIGN: Online adventure games Malcolm W. Tester II
- MEDIA: Puzzle Pirates wins Webby J C Lawrence
- NEWS: Online Economies Brian Thyer
- IRC Channels for Virtual Worlds Discussion Matt Wilson
- Natural Language Generation Tiago Carita
- Natural Language Generation Eric Rhea
- Natural Language Generation Douglas Goodall
- Natural Language Generation Hans-Henrik Staerfeldt
- Natural Language Generation mugginsm@under-the-fridge.com
- Natural Language Generation Michael "Flury" Chui
- Natural Language Generation Sean Middleditch
- Natural Language Generation blizzard36_2002@yahoo.com
- Natural Language Generation Steven King
- Natural Language Generation Michael "Flury" Chui
- believable NPCs (was Natural Language Generation) Michael Sellers
- believable NPCs (was Natural Language Generation) Robert Zubek
- believable NPCs (was Natural Language Generation) Michael Sellers
- believable NPCs (was Natural Language Generation) Malcolm W. Tester II
- believable NPCs (was Natural Language Generation) Michael Sellers
- believable NPCs (was Natural Language Generation) J C Lawrence
- believable NPCs (was Natural Language Generation) Michael Sellers
- believable NPCs (was Natural Language Generation) J C Lawrence
- believable NPCs (was Natural Language Generation) Amanda Walker
- believable NPCs (was Natural Language Generation) Michael Sellers
- believable NPCs (was Natural Language Generation) Brian 'Psychochild' Green
- believable NPCs (was Natural Language Generation) Michael Sellers
- believable NPCs (was Natural Language Generation) Amanda Walker
- believable NPCs (was Natural Language Generation) Freeman, Jeff
- believable NPCs (was Natural Language Generation) Robert Zubek
- believable NPCs (was Natural Language Generation) Amanda Walker
- believable NPCs (was Natural Language Generation) Amanda Walker
- believable NPCs (was Natural Language Generation) Samantha LeCraft
- believable NPCs (was Natural Language Generation) Amanda Walker
- believable NPCs (was Natural Language Generation) Douglas Goodall
- believable NPCs (was Natural Language Generation) Hulbert, Leland
- believable NPCs (was Natural Language Generation) Samantha LeCraft
Samantha LeCraft Wrote:
>> Speaking as someone who was a GM (in-game customer service) for
>> UO and is now a designer on an unannounced MMO, I think this is
>> more trouble than it is worth, for several different reasons.
>> One, players have come to expect NPCs to be "in character" in
>> their speech and demeanor, and there's no way a company who hired
>> addicted/loyal players to "act" as NPCs in-game would be able to
>> effectively police their in-character-ness. Some would be more
>> in character than others, and some would vary day by day. If the
>> NPC-actor is working from home in a large MMO, the feeling that
>> no one is watching would be very strong, and so the temptation to
>> not be in character, or just not talk to people at all, would
>> therefore also be very strong.
> And yet, it seems to work for Disney. I don't recall which one
> of= our regular posters likes to point out equivalences between
> MMOGs and theme parks, but this one just glares out a= t me.
> Disney hires thousands of beginner actors, gives them a role to
> play, and sets them loose on their c= usotmers. And having been
> to Disneyworld and Dinseyland, I never saw them out of character.
> As you say= , the temptation may be there, but I have to assume
> that it is fairly easy to weed out, since we've never see= n the
> "Goofy goes on a Rampage" headline. And it should be relatively
> simple to assure that these actors = are recorded, so that any
> truly disruptive out-of-character actions can be disciplined.
To quote another part of what I wrote, from the end of my last
message:
I think it's do-able, but you have to be willing to have a service
team of roughly the same size and same caliber as that of Disney
World. Nothing less will suffice.
It is possible to do, and if you spend a week at Disney World, then
spend a week at another theme/amusement park owned by another
company, the value that the Disney employees add to your experience
is readily obvious. So yes, it is possible, and yes, I think it
adds a lot to the atmosphere and over all experience, but like you
said "Disney hires thousands of beginner actors". It takes
*thousands* of people to make a system like this work, hundreds at
the very least.
Having worked as in-game Customer Service for one of the larger MMOs
out there, I would be skeptical that any company currently running
an MMO would be willing to spend the time and money to set up a
system like this, based simply on the fact that we were
understaffed, underpaid, and overworked as *Customer Service* reps,
let alone a group of actors adding interactivity for the players.
We provided a *needed* service to the players, and yet we were seen
as the redheaded stepchild by everyone from Phone Customer Service
to the Dev Team (despite the fact that several of us had come from
that same Phone CS department, and several of us were roommates with
or dating/married to members of the Dev Team). I can't imagine how
the Dev Team and CS departments would respond to a bunch of actors
who likely haven't played the game before, coming in by the
hundreds. I would think the Dev Team in particular would feel
threatened, because these actors would be brought in to add content
that can't be added by the Dev Team's hard work.
So like I said in my previous message, I do think this is possible,
and I do think it would provide more fun for the players, and I
think there are things that could be done to save costs, such as
combining in-game Customer Service with the NPC-actors group. But
to do any of this, the company has to shift its focus away from
"development is King" to "service and a good in-game experience are
_the_most_important_ things we can offer our customers." The
company has to be willing to spend more on in-game service and
interaction with live employees than on on-going development. This
is a *huge* mentality shift to undertake for any company with
current MMO experience.
It is possible to do, and possibly even worth the time and money to
do it. But I think anyone who suggests it as the "easy" alternative
to developing realistic/believable NPC technology needs to
understand how much it would take to get a system of NPC-actors off
the ground.
-Samantha LeCraft - believable NPCs (was Natural Language Generation) Amanda Walker
- believable NPCs (was Natural Language Generation) Paolo Piselli
- believable NPCs (was Natural Language Generation) Matt Mihaly
- believable NPCs (was Natural Language Generation) Daniel.Harman@barclayscapital.com
- believable NPCs (was Natural Language Generation) Amanda Walker
- believable NPCs (was Natural Language Generation) Daniel.Harman@barclayscapital.com
- believable NPCs (was Natural Language Generation) Michael Sellers
- believable NPCs (was Natural Language Generation) Amanda Walker
- believable NPCs (was Natural Language Generation) J C Lawrence
- believable NPCs (was Natural Language Generation) Amanda Walker
- believable NPCs (was Natural Language Generation) Samantha LeCraft
- believable NPCs (was Natural Language Generation) Byron Ellacott
- believable NPCs (was Natural Language Generation) John Buehler
- believable NPCs (was Natural Language Generation) J C Lawrence
- believable NPCs (was Natural Language Generation) John Buehler
- believable NPCs (was Natural Language Generation) Michael Sellers
- believable NPCs (was Natural Language Generation) Eli Stevens {WG.c}
- believable NPCs (was Natural Language Generation) Amanda Walker
- believable NPCs (was Natural Language Generation) Sam Mason
- believable NPCs (was Natural Language Generation) John Arras
- DGN: Rooms, Directions, etc. - any alternatives? Skane2004@aol.com
- DGN: Rooms, Directions, etc. - any alternatives? Malcolm W. Tester II
- DGN: Rooms, Directions, etc. - any alternatives? Otis Viles
- DGN: Rooms, Directions, etc. - any alternatives? Sarah J. Blake
- DGN: Rooms, Directions, etc. - any alternatives? Kwon J. Ekstrom
- DGN: Rooms, Directions, etc. - any alternatives? Fred Snyder
- DGN: Rooms, Directions, etc. - any alternatives? Zach Collins {Siege}
- DGN: Rooms, Directions, etc. - any alternatives? Sean Middleditch
- MEDIA: Virtual Dopers Crave High Scores J C Lawrence
- MEDIA: Virtual Dopers Crave High Scores David Kennerly
- MEDIA: Virtual Dopers Crave High Scores David Heyman
- believable NPCs (was Natural Language Generation) Matt Mihaly
- believable NPCs (was Natural Language Generation) Malcolm W. Tester II
- DESIGN: Crime and Punishment Matt Mihaly
- DESIGN: Crime and Punishment J C Lawrence
- DESIGN: Crime and Punishment Ghilardi Filippo
- believable NPCs (was Natural Language Generation) Daniel.Harman@barclayscapital.com
- believable NPCs (was Natural Language Generation) Freeman, Jeff
- believable NPCs (was Natural Language Generation) Amanda Walker
- believable NPCs (was Natural Language Generation) Douglas Goodall
- believable NPCs (was Natural Language Generation) Amanda Walker
- believable NPCs (was Natural Language Generation) John Buehler
- believable NPCs (was Natural Language Generation) Freeman, Jeff
- believable NPCs (was Natural Language Generation) Amanda Walker
- believable NPCs (was Natural Language Generation) Freeman, Jeff
- believable NPCs (was Natural Language Generation) Matt Mihaly
- believable NPCs (was Natural Language Generation) Michael Sellers
- believable NPCs (was Natural Language Generation) Tracy Lee
- believable NPCs (was Natural Language Generation) Matt Mihaly
- believable NPCs (was Natural Language Generation) Michael Sellers
- believable NPCs (was Natural Language Generation) Amanda Walker
- believable NPCs (was Natural Language Generation) Matt Mihaly
- believable NPCs (was Natural Language Generation) Amanda Walker
- believable NPCs (was Natural Language Generation) Freeman, Jeff
- believable NPCs (was Natural Language Generation) Mathieu Castelli
- believable NPCs (was Natural Language Generation) Mathieu Castelli
- China practically bans online gaming? Sulka Haro
- China practically bans online gaming Sulka Haro
- SOCIAL MEDIA: California Law Review: The Laws of Virtual Worlds J C Lawrence
- playing the mob (was: believable NPCs) ceo
- BIZ: Ban selling of in-game items for real cash? Yumiko
- BIZ: Ban selling of in-game items for real cash? Matt Mihaly
- BIZ: Ban selling of in-game items for real cash? John Buehler
- BIZ: Ban selling of in-game items for real cash? vlad cole
- BIZ: Ban selling of in-game items for real cash? Brandon J. Van Every
- BIZ: Ban selling of in-game items for real cash? Matt Mihaly
- BIZ: Ban selling of in-game items for real cash? Matt Mihaly
- BIZ: Ban selling of in-game items for real cash? Brandon J. Van Every
- BIZ: Ban selling of in-game items for real cash? Tess Lowe
- BIZ: Ban selling of in-game items for real cash? Kwon J. Ekstrom
- BIZ: Ban selling of in-game items for real cash? Tess Snider
- BIZ: Ban selling of in-game items for real cash? Kwon J. Ekstrom
- BIZ: Ban selling of in-game items for real cash? Matt Mihaly
- BIZ: Ban selling of in-game items for real cash? Peter Keeler
- BIZ: Ban selling of in-game items for real cash? Matt Mihaly
- BIZ: Ban selling of in-game items for real cash? John Arras
- BIZ: Ban selling of in-game items for real cash? Kwon J. Ekstrom
- BIZ: Ban selling of in-game items for real cash? Matt Mihaly
- BIZ: Ban selling of in-game items for real cash? Tess Lowe
- BIZ: Ban selling of in-game items for real cash? Matthew Mihaly
- BIZ: Ban selling of in-game items for real cash? Daniel.Harman@barclayscapital.com
- BIZ: Ban selling of in-game items for real cash? Kwon J. Ekstrom
- BIZ: Ban selling of in-game items for real cash? Malcolm W. Tester II
- BIZ: Ban selling of in-game items for real cash? Matthew Mihaly
- BIZ: Ban selling of in-game items for real cash? Malcolm W. Tester II
- BIZ: Ban selling of in-game items for real cash? ghovs
- BIZ: Ban selling of in-game items for real cash? ren@aldermangroup.com