September 2000
- Avault article: The End of the Smurfs? Zak Jarvis
- End of volunteers? Peter
- End of volunteers? Greg Underwood
- End of volunteers? Peter
- Criminalize Community Volunteers? Lovecraft
- Criminalize Community Volunteers? F. Randall Farmer
- Criminalize Community Volunteers? Koster, Raph
- Criminalize Community Volunteers? John Buehler
- Criminalize Community Volunteers? Dave Rickey
- Criminalize Community Volunteers? Jeff Freeman
- Criminalize Community Volunteers? Madrona Tree
- Criminalize Community Volunteers? John Buehler
- Criminalize Community Volunteers? Madrona Tree
- Criminalize Community Volunteers? Koster, Raph
- Criminalize Community Volunteers? David Frank
- Criminalize Community Volunteers? Koster, Raph
- Criminalize Community Volunteers? Ananda Dawnsinger
- Criminalize Community Volunteers? Matthew Mihaly
- Criminalize Community Volunteers? Madrona Tree
----- Original Message -----
From: "Koster, Raph" <rkoster@verant.com>
To: <mud-dev@kanga.nu>
Sent: Wednesday, September 06, 2000 8:27 AM
Subject: RE: [MUD-Dev] Criminalize Community Volunteers?
> I think your math is off by at least a factor of four in terms of number
> of volunteers; you're also not counting the (considerably higher than
> minimum wage) cost of supervisors for all those people.
Surely (egads - hopefully!) there are supervisors for the counselor program
now? Or are they unpaid too?
> Well, of course they do build customer service in. Just they happen
> to use the volunteer model (which is far from being without costs,
> of course).
.. which I disagree with. You're talking like this is -- ordinary. I
don't think it's ordinary at all. Can you name one other non-computer
related industry (academics isn't an industry :)) that uses the 'volunteer
model' of customer service?
[snip costs]
>So now you have $1 million in profit a month.
>
> If you chop out an additional $600,000, you're now down to a
> profit margin below 25%. And if that happens, well, companies
> won't make MMORPGs.
And you are sure that you cannot trim that 60% of profits drained down to
40% or even 25% without using free labor? I'm not unhappy with their
wanting to make a fair margin -- that's what they're there for. I'm unhappy
with the fact that companies believe that the only way they can provide
adequate customer service is by using free labor.
You guys are *so smart* and *so innovative* that you make up this whole new
industry ... but you can't figure out how to provide (comparitively) low
cost, effective customer service? Bah - I don't buy it. And if it is true,
perhaps you need to outsource it, or hire a Customer Service Program
Developer, or something.
[snip interesting article]
> Basically, my fear would be that if the entire MMORPG industry
> suddenly has to cut their profits in half, that you're going to see
> a lot less [publishers]. As it is, the [publishers] have to have deep
> pockets. (cf some of Jessica Mulligan's articles on Biting the Hand
> about that).
Maybe. However, I don't think that just because the first generation of
MMORPGs set their price point at $9.95 means that all followers have to.
Perhaps UO could keep its price at $9.95 and UO2 (or whatever they're
calling it now) can be $12.95 ... and let folks choose if they want to keep
their tower and play the game with the dated graphics, or play the next game
for only $3 more. Or something.
Madrona Tree. - Criminalize Community Volunteers? Koster, Raph
- Criminalize Community Volunteers? Greg Underwood
- Criminalize Community Volunteers? Brian 'Psychochild' Green
- Criminalize Community Volunteers? Greg Underwood
- Criminalize Community Volunteers? Koster, Raph
- Criminalize Community Volunteers? Greg Underwood
- Criminalize Community Volunteers? Matthew Mihaly
- Criminalize Community Volunteers? Greg Underwood
- Criminalize Community Volunteers? Matthew Mihaly
- Criminalize Community Volunteers? Paul Schwanz - Enterprise Services
- Criminalize Community Volunteers? David H. Loeser Jr
- Criminalize Community Volunteers? Madrona Tree
- Criminalize Community Volunteers? Josh Olson
- Criminalize Community Volunteers? Jeff Freeman
- Criminalize Community Volunteers? Josh Olson
- Criminalize Community Volunteers? Jeff Freeman
- Criminalize Community Volunteers? Zak Jarvis
- Criminalize Community Volunteers? Matthew Mihaly
- Criminalize Community Volunteers? Zak Jarvis
- Criminalize Community Volunteers? Madman Across the Water
- Criminalize Community Volunteers? Dave Rickey
- Criminalize Community Volunteers? Madrona Tree
- Criminalize Community Volunteers? Josh Olson
- Criminalize Community Volunteers? Matthew Mihaly
- Criminalize Community Volunteers? Brian 'Psychochild' Green
- Criminalize Community Volunteers? Dave Rickey
- Criminalize Community Volunteers? Brian 'Psychochild' Green
- Criminalize Community Volunteers? Willowreed@aol.com
- Criminalize Community Volunteers? David H. Loeser Jr
- Criminalize Community Volunteers? Willowreed@aol.com
- Criminalize Community Volunteers? Batir
- Criminalize Community Volunteers? David H. Loeser Jr
- Criminalize Community Volunteers? Dave Rickey
- Criminalize Community Volunteers? Madrona Tree
- Criminalize Community Volunteers? Corey Crawford
- Criminalize Community Volunteers? Willowreed@aol.com
- Criminalize Community Volunteers? Willowreed@aol.com
- Criminalize Community Volunteers? Paul Schwanz - Enterprise Services
- Criminalize Community Volunteers? Koster, Raph
- Criminalize Community Volunteers? Dave Rickey
- Criminalize Community Volunteers? Erik Jarvi
- Criminalize Community Volunteers? Ananda Dawnsinger
- Criminalize Community Volunteers? Willowreed@aol.com
- Criminalize Community Volunteers? Erik Jarvi
- Criminalize Community Volunteers? Shawn L Johnston
- Criminalize Community Volunteers? Willowreed@aol.com
- Criminalize Community Volunteers? Josh Olson
- Criminalize Community Volunteers? David H. Loeser Jr
- Criminalize Community Volunteers? Willowreed@aol.com
- Criminalize Community Volunteers? Mud Imp
- Criminalize Community Volunteers? Greg Underwood
- Criminalize Community Volunteers? david.l.smith@home.com
- Criminalize Community Volunteers? Koster, Raph
- Criminalize Community Volunteers? Zak Jarvis
- Criminalize Community Volunteers? Christopher Allen
- Criminalize Community Volunteers? Mud Imp
- MUD-Dev digest, Vol 1 #216 - 11 msgs Greg Miller
- MUD-Dev digest, Vol 1 #216 - 11 msgs Jon Lambert
- graphical arrogance Matthew Mihaly
- graphical arrogance Koster, Raph
- graphical arrogance Vincent Archer
- graphical arrogance Zak Jarvis
- graphical arrogance Matthew Mihaly
- Skotos Beta Test Signup Christopher Allen
- Side note (was: Criminalize Community Volunteers?) Brian 'Psychochild' Green
- Shadowbane Matthew Mihaly
- Game Balance and Mortal Complaints SmokEater952@aol.com
- Game Balance and Mortal Complaints David Bennett
- Game Balance and Mortal Complaints Lovecraft
- Game Balance and Mortal Complaints Patrick Dughi
- Game Balance and Mortal Complaints Val Trullinger
- The Solution to Criminalizing Community Volunteers? Jon Morrow
- The Solution to Criminalizing Community Volunteers? nbossett@herbert.com
- The Solution to Criminalizing Community Volunteers? Hans-Henrik Staerfeldt
- Are eBay sales more than just a fad? Dave Rickey
- Are eBay sales more than just a fad? Koster, Raph
- Are eBay sales more than just a fad? Vincent Archer
- Are eBay sales more than just a fad? Dave Rickey
- Are eBay sales more than just a fad? Corey Crawford
- Are eBay sales more than just a fad? gmiller@classic-games.com
- Are eBay sales more than just a fad? Koster, Raph
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Travis Casey
- Are eBay sales more than just a fad? Paul Schwanz - Enterprise Services
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Jeff Freeman
- Are eBay sales more than just a fad? Paul Schwanz - Enterprise Services
- Are eBay sales more than just a fad? Tess Lowe
- Are eBay sales more than just a fad? Jeff Freeman
- Are eBay sales more than just a fad? Andy
- Are eBay sales more than just a fad? Timothy Dang
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Taylor
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Nathan Clemons
- Are eBay sales more than just a fad? Brian 'Psychochild' Green
- Are eBay sales more than just a fad? Madman Across the Water
- Are eBay sales more than just a fad? Corey Crawford
- Are eBay sales more than just a fad? Joe Andrieu
- Are eBay sales more than just a fad? Madman Across the Water
- Are eBay sales more than just a fad? Joe Andrieu
- Are eBay sales more than just a fad? Madman Across the Water
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Madman Across the Water
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Joe Andrieu
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Jon Lambert
- Are eBay sales more than just a fad? Peter
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Jon Lambert
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Koster, Raph
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? yvesk@brutele.be
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Dan Merillat
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Jeff Freeman
- Are eBay sales more than just a fad? Dave Rickey
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Jeff Freeman
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Eli Stevens
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Eli Stevens
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? John Buehler
- Are eBay sales more than just a fad? John Buehler
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? John Buehler
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? John Buehler
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? John Buehler
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? rayzam
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Luc Van den Borre
- Are eBay sales more than just a fad? Dave Rickey
- MUD Coding Staff Structure Michael Tresca
- MUD Coding Staff Structure David Bennett
- MUD Coding Staff Structure Erik Jarvi
- MUD Coding Staff Structure Marc Bowden
- MUD Coding Staff Structure Malcolm Tester
- MUD Coding Staff Structure David Bennett
- MUD Coding Staff Structure Daniel Podlejski
- MUD Coding Staff Structure Lars Duening
- MUD Coding Staff Structure Matthew Mihaly
- MUD Coding Staff Structure Steven Kaskinen
- MUD Coding Staff Structure gmiller@classic-games.com
- MUD Coding Staff Structure Taylor
- MUD Coding Staff Structure Matthew Mihaly
- MUD Coding Staff Structure rayzam
- MUD Coding Staff Structure Matthew Mihaly
- MUD Coding Staff Structure Michael Tresca
- MUD Coding Staff Structure Dave Rickey
- MUD Coding Staff Structure Matthew Mihaly
- MUD Coding Staff Structure Vincent Archer
- MUD Coding Staff Structure Malcolm Tester
- MUD Coding Staff Structure Koster, Raph
- OT: short abscence Greg Underwood
- MUD Licensing UCMM Administration
- question Matthew Mihaly
- Nomenclature (was: MUD Coding Staff Structure) Brian 'Psychochild' Green
- Nomenclature (was: MUD Coding Staff Structure) Dave Rickey
- Nomenclature (was: MUD Coding Staff Structure) Steven Kaskinen
- Nomenclature (was: MUD Coding Staff Structure) Michael Tresca
- Conditioned reinforcers: Getting players to do things for free John Hopson
- Society Scaling Brad Wyble
- MUDs vs. MMUDs (was MUD Coding Staff Structure) Steven Kaskinen
- MUDs vs. MMUDs (was MUD Coding Staff Structure) Steven Kaskinen
- MUDs vs. MMUDs (was MUD Coding Staff Structure) Matthew Mihaly
- MUDs vs. MMUDs Steven Kaskinen
- MUDs vs. MMUDs Steven Kaskinen
- Mud-dev FAQ 2 Marian Griffith
- startup script for you Matthew Mihaly
- Bad Name Lists Christopher Allen
- Bad Name Lists Josh Rollyson
- Bad Name Lists William Katzell
- Bad Name Lists Michael Tresca
- Bad Name Lists Eli Stevens
- Bad Name Lists Matthew Mihaly
- Bad Name Lists Mordengaard
- Help and Reference Systems Study Jon Morrow
- Help and Reference Systems Study Peter
- Help and Reference Systems Study Colin Coghill
- FW: [uodevlist] OT - Lawsuit on Lum's Koster, Raph
- FW: [uodevlist] OT - Lawsuit on Lum's Jeff Freeman
- FW: [uodevlist] OT - Lawsuit on Lum's Dave Rickey
- FW: [uodevlist] OT - Lawsuit on Lum's Josh Olson
- FW: [uodevlist] OT - Lawsuit on Lum's Dave Rickey
- FW: [uodevlist] OT - Lawsuit on Lum's Travis Nixon
- FW: [uodevlist] OT - Lawsuit on Lum's Dave Rickey
- FW: [uodevlist] OT - Lawsuit on Lum's Jeff Freeman
- FW: [uodevlist] OT - Lawsuit on Lum's Dave Rickey
- FW: [uodevlist] OT - Lawsuit on Lum's Norman Short
- FW: [uodevlist] OT - Lawsuit on Lum's KevinL
- FW: [uodevlist] OT - Lawsuit on Lum's Norman Short
- FW: [uodevlist] OT - Lawsuit on Lum's Jeff Freeman
- FW: [uodevlist] OT - Lawsuit on Lum's Dave Rickey
- FW: [uodevlist] OT - Lawsuit on Lum's Matthew Mihaly
- FW: [uodevlist] OT - Lawsuit on Lum's Geoffrey MacDougall
- FW: [uodevlist] OT - Lawsuit on Lum's Corey Crawford
- FW: [uodevlist] OT - Lawsuit on Lum's Myschyf
- FW: [uodevlist] OT - Lawsuit on Lum's Brian 'Psychochild' Green
- FW: [uodevlist] OT - Lawsuit on Lum's Nathan F. Yospe
- Lawsuit vs. EA/Origin Brian 'Psychochild' Green
- Lawsuit vs. EA/Origin Koster, Raph
- Lawsuit vs. EA/Origin Dave Rickey
- DoS and muds Josh Rollyson
- DoS and muds Patrick Dughi
- DoS and muds Chris Jacobson
- DoS and muds Shawn L Johnston
- Interesting Page on Magic Chris Lloyd
- paying volunteers Matthew Mihaly
- paying volunteers Patrick Dughi
- paying volunteers Matthew Mihaly
- paying volunteers Nicholas Daley
- paying volunteers Chris Lloyd
- paying volunteers Matthew Mihaly
- paying volunteers Chris Lloyd
- paying volunteers Geoffrey MacDougall
- paying volunteers Jeff Freeman
- paying volunteers Sellers, Michael
- paying volunteers Daniel.Harman@barclayscapital.com
- paying volunteers the_logos@www.achaea.com
- (no subject) Ian Hess
- (no subject) Matthew Mihaly
- Chicagoland MUD-Dev Dinner Erik Jarvi
- StoryTelling Devices: "Magic Book" Eric Rhea
- StoryTelling Devices: "Magic Book" Madrona Tree
- StoryTelling Devices: "Magic Book" Nathan F. Yospe
- Portable Device Integration Eric Rhea
- Pricing structures and selling characters and items Myschyf
- Pricing structures and selling characters and items Matthew Mihaly
- Pricing structures and selling characters and items Brian 'Psychochild' Green
- Interview with Vault Koster, Raph
- [rpg-create] Combat Abstractions (fwd) J C Lawrence
- [rpg-create] Combat Abstractions (fwd) J C Lawrence
- [rpg-create] Combat Abstractions (fwd) J C Lawrence
- [rpg-create] HP triangle (fwd) J C Lawrence
- [rpg-create] HP triangle (fwd) J C Lawrence
- [rpg-create] HP triangle (fwd) J C Lawrence
- [rpg-create] HP triangle (fwd) J C Lawrence
- [rpg-create] combat thoughts (fwd) J C Lawrence
- [rpg-create] Combat System Checklist (fwd) J C Lawrence
- ADMIN: Volunteer vs paid employee thread J C Lawrence
- OT: qnx released Steve Houchard
- customer service Matthew Mihaly
- customer service Corey Crawford
- Squeezing the ink from "Magic Book" Eric Rhea
- Importance of User Documentation Jon Morrow
- Importance of User Documentation Sanvean
- Importance of User Documentation Alex
- Importance of User Documentation Dave Kennerly
- Importance of User Documentation Jon Morrow
- Importance of User Documentation Sanvean
- Importance of User Documentation Richard Tew
- Importance of User Documentation Ben
- Importance of User Documentation Sanvean
- Importance of User Documentation rayzam
- Importance of User Documentation Jon Morrow
- Fw: Importance of User Documentation Stephen Newby
- Fw: Importance of User Documentation Inq Admin
- Fw: Importance of User Documentation David Bennett
- Convincing Players to Read Documentation Jon Morrow
- Convincing Players to Read Documentation Bruce
- Convincing Players to Read Documentation Willowreed@aol.com
- Convincing Players to Read Documentation John Hopson
- Convincing Players to Read Documentation Marc Bowden
- Convincing Players to Read Documentation Richard Tew
- Convincing Players to Read Documentation Ryan P.
- Convincing Players to Read Documentation Marc Bowden
- Convincing Players to Read Documentation Richard Tew
- Convincing Players to Read Documentation Melinda Davison
- Convincing Players to Read Documentation KevinL
- Convincing Players to Read Documentation Dave Rickey
- Convincing Players to Read Documentation KevinL
- Convincing Players to Read Documentation Colin Coghill
- Convincing Players to Read Documentation Richard Tew
- Convincing Players to Read Documentation Michael Tresca