September 2000
- Avault article: The End of the Smurfs? Zak Jarvis
- End of volunteers? Peter
- End of volunteers? Greg Underwood
- End of volunteers? Peter
- Criminalize Community Volunteers? Lovecraft
- Criminalize Community Volunteers? F. Randall Farmer
- Criminalize Community Volunteers? Koster, Raph
- Criminalize Community Volunteers? John Buehler
- Criminalize Community Volunteers? Dave Rickey
- Criminalize Community Volunteers? Jeff Freeman
- Criminalize Community Volunteers? Madrona Tree
- Criminalize Community Volunteers? John Buehler
- Criminalize Community Volunteers? Madrona Tree
- Criminalize Community Volunteers? Koster, Raph
- Criminalize Community Volunteers? David Frank
- Criminalize Community Volunteers? Koster, Raph
- Criminalize Community Volunteers? Ananda Dawnsinger
- Criminalize Community Volunteers? Matthew Mihaly
- Criminalize Community Volunteers? Madrona Tree
- Criminalize Community Volunteers? Koster, Raph
- Criminalize Community Volunteers? Greg Underwood
- Criminalize Community Volunteers? Brian 'Psychochild' Green
- Criminalize Community Volunteers? Greg Underwood
- Criminalize Community Volunteers? Koster, Raph
- Criminalize Community Volunteers? Greg Underwood
- Criminalize Community Volunteers? Matthew Mihaly
- Criminalize Community Volunteers? Greg Underwood
- Criminalize Community Volunteers? Matthew Mihaly
- Criminalize Community Volunteers? Paul Schwanz - Enterprise Services
- Criminalize Community Volunteers? David H. Loeser Jr
- Criminalize Community Volunteers? Madrona Tree
- Criminalize Community Volunteers? Josh Olson
- Criminalize Community Volunteers? Jeff Freeman
- Criminalize Community Volunteers? Josh Olson
- Criminalize Community Volunteers? Jeff Freeman
- Criminalize Community Volunteers? Zak Jarvis
- Criminalize Community Volunteers? Matthew Mihaly
- Criminalize Community Volunteers? Zak Jarvis
- Criminalize Community Volunteers? Madman Across the Water
- Criminalize Community Volunteers? Dave Rickey
- Criminalize Community Volunteers? Madrona Tree
----- Original Message -----
From: "Dave Rickey" <daver@mythicgames.com>
To: <mud-dev@kanga.nu>
Sent: Wednesday, September 06, 2000 6:30 AM
Subject: Re: [MUD-Dev] Criminalize Community Volunteers?
> This still begs the question of whether they are working for
> the corporation, or the community.
If they are working as an agent for the corporation, they are working for
the corporation. If they are not, then they're working for the community.
I have absolutely no problem with somebody making a guild called <The
Helpers>, and 'taking over' an empty building in town where the people in
the guild have decided they will always have at least one person on duty to
answer questions like "why am I not doing any damage to this griffawn with
my Rusty Sword?" and such. I don't have any problem with <The Helpers>
making up story lines and getting people involved with them. I don't even
have a problem with <The Helpers> writing an e-mail to GM George saying:
"Hey George, we want to put on this campaign, and we think it'd be really
great if you could show up in a red suit riding a reindeer at the Britain
Bank at 6pm Eastern" and George doing just that. I think those types of
things are working for the community, rather than the corporation.
I think anyone who is given powers above and beyond a 'regular player' in
order to solve customer problems (I've fallen and I can't get up!) and/or
adding content (decorating player taverns) or being the 'first line of
defense' in deciding who should get punished and when and how much are
working for the company.
I believe that companies should encourage and support the first scenario,
and let paid employees of the company deal with the second.
> He's not going to be paid. The money isn't there. If the absolute
bare
> minimum number of hours were paid at standard rates, the games would lose
> money at current subscriber costs. There's only two ways to resolve that,
> either charge more (approximately double) or have CS that is even crappier
> than the current level. The research that says 10$/month is the limit on
> what the consumer will pay is pretty compelling....
I still think that companies can have good customer support without hiring
volunteers. My phone company doesn't hire volunteers, and their customer
service is probably better than UO's. Course, I also think that UO's
customer base is probably a little more easily dissatisfied with customer
service than my phone companies.
Realize, I don't want to throw the baby out with the bathwater. I'm
positive there are good volunteers out there, cause I know some former
counselors, and a couple of guides ... and they're good folks. But in all
the time I played UO, I never once saw a counselor. [I'll admit I saw
guides more often than in UO, but probably because I paged more in EQ than
in UO. :P] I've talked to people who I trust who say that a lot of them
are, well, slackers (and not in a good way). I think it would be a lot
easier for Origin to say, "You know what? You're fired" to a paid employee
than to a volunteer -- and then get one who wasn't a slacker. I understand
what they're thinking: it's free, right? Even if it's crap, it's still
*free* crap.
> You think so? Think again. For one thing, 20% of the current
> Guides do 80% of the work, some of them put in 60+ hours a week.
> If they were employees, they couldn't be *allowed* to put in those
> hours. Yet those people are the administrative backbone of the
> programs.
Sure they could, you'd just have to pay them OT.
Is the "20% do 80%" because of hours worked or efficiency of guiding?
Madrona Tree. - Criminalize Community Volunteers? Josh Olson
- Criminalize Community Volunteers? Matthew Mihaly
- Criminalize Community Volunteers? Brian 'Psychochild' Green
- Criminalize Community Volunteers? Dave Rickey
- Criminalize Community Volunteers? Brian 'Psychochild' Green
- Criminalize Community Volunteers? Willowreed@aol.com
- Criminalize Community Volunteers? David H. Loeser Jr
- Criminalize Community Volunteers? Willowreed@aol.com
- Criminalize Community Volunteers? Batir
- Criminalize Community Volunteers? David H. Loeser Jr
- Criminalize Community Volunteers? Dave Rickey
- Criminalize Community Volunteers? Madrona Tree
- Criminalize Community Volunteers? Corey Crawford
- Criminalize Community Volunteers? Willowreed@aol.com
- Criminalize Community Volunteers? Willowreed@aol.com
- Criminalize Community Volunteers? Paul Schwanz - Enterprise Services
- Criminalize Community Volunteers? Koster, Raph
- Criminalize Community Volunteers? Dave Rickey
- Criminalize Community Volunteers? Madrona Tree
- Criminalize Community Volunteers? Erik Jarvi
- Criminalize Community Volunteers? Ananda Dawnsinger
- Criminalize Community Volunteers? Willowreed@aol.com
- Criminalize Community Volunteers? Erik Jarvi
- Criminalize Community Volunteers? Shawn L Johnston
- Criminalize Community Volunteers? Willowreed@aol.com
- Criminalize Community Volunteers? Josh Olson
- Criminalize Community Volunteers? David H. Loeser Jr
- Criminalize Community Volunteers? Willowreed@aol.com
- Criminalize Community Volunteers? Mud Imp
- Criminalize Community Volunteers? Greg Underwood
- Criminalize Community Volunteers? david.l.smith@home.com
- Criminalize Community Volunteers? Koster, Raph
- Criminalize Community Volunteers? Zak Jarvis
- Criminalize Community Volunteers? Christopher Allen
- Criminalize Community Volunteers? Mud Imp
- MUD-Dev digest, Vol 1 #216 - 11 msgs Greg Miller
- MUD-Dev digest, Vol 1 #216 - 11 msgs Jon Lambert
- graphical arrogance Matthew Mihaly
- graphical arrogance Koster, Raph
- graphical arrogance Vincent Archer
- graphical arrogance Zak Jarvis
- graphical arrogance Matthew Mihaly
- Skotos Beta Test Signup Christopher Allen
- Side note (was: Criminalize Community Volunteers?) Brian 'Psychochild' Green
- Shadowbane Matthew Mihaly
- Game Balance and Mortal Complaints SmokEater952@aol.com
- Game Balance and Mortal Complaints David Bennett
- Game Balance and Mortal Complaints Lovecraft
- Game Balance and Mortal Complaints Patrick Dughi
- Game Balance and Mortal Complaints Val Trullinger
- The Solution to Criminalizing Community Volunteers? Jon Morrow
- The Solution to Criminalizing Community Volunteers? nbossett@herbert.com
- The Solution to Criminalizing Community Volunteers? Hans-Henrik Staerfeldt
- Are eBay sales more than just a fad? Dave Rickey
- Are eBay sales more than just a fad? Koster, Raph
- Are eBay sales more than just a fad? Vincent Archer
- Are eBay sales more than just a fad? Dave Rickey
- Are eBay sales more than just a fad? Corey Crawford
- Are eBay sales more than just a fad? gmiller@classic-games.com
- Are eBay sales more than just a fad? Koster, Raph
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Travis Casey
- Are eBay sales more than just a fad? Paul Schwanz - Enterprise Services
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Jeff Freeman
- Are eBay sales more than just a fad? Paul Schwanz - Enterprise Services
- Are eBay sales more than just a fad? Tess Lowe
- Are eBay sales more than just a fad? Jeff Freeman
- Are eBay sales more than just a fad? Andy
- Are eBay sales more than just a fad? Timothy Dang
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Taylor
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Nathan Clemons
- Are eBay sales more than just a fad? Brian 'Psychochild' Green
- Are eBay sales more than just a fad? Madman Across the Water
- Are eBay sales more than just a fad? Corey Crawford
- Are eBay sales more than just a fad? Joe Andrieu
- Are eBay sales more than just a fad? Madman Across the Water
- Are eBay sales more than just a fad? Joe Andrieu
- Are eBay sales more than just a fad? Madman Across the Water
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Madman Across the Water
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Joe Andrieu
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Jon Lambert
- Are eBay sales more than just a fad? Peter
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Jon Lambert
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Koster, Raph
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? yvesk@brutele.be
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Dan Merillat
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Jeff Freeman
- Are eBay sales more than just a fad? Dave Rickey
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Jeff Freeman
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Eli Stevens
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Eli Stevens
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? John Buehler
- Are eBay sales more than just a fad? John Buehler
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? John Buehler
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? John Buehler
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? John Buehler
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? rayzam
- Are eBay sales more than just a fad? Matthew Mihaly
- Are eBay sales more than just a fad? Luc Van den Borre
- Are eBay sales more than just a fad? Dave Rickey
- MUD Coding Staff Structure Michael Tresca
- MUD Coding Staff Structure David Bennett
- MUD Coding Staff Structure Erik Jarvi
- MUD Coding Staff Structure Marc Bowden
- MUD Coding Staff Structure Malcolm Tester
- MUD Coding Staff Structure David Bennett
- MUD Coding Staff Structure Daniel Podlejski
- MUD Coding Staff Structure Lars Duening
- MUD Coding Staff Structure Matthew Mihaly
- MUD Coding Staff Structure Steven Kaskinen
- MUD Coding Staff Structure gmiller@classic-games.com
- MUD Coding Staff Structure Taylor
- MUD Coding Staff Structure Matthew Mihaly
- MUD Coding Staff Structure rayzam
- MUD Coding Staff Structure Matthew Mihaly
- MUD Coding Staff Structure Michael Tresca
- MUD Coding Staff Structure Dave Rickey
- MUD Coding Staff Structure Matthew Mihaly
- MUD Coding Staff Structure Vincent Archer
- MUD Coding Staff Structure Malcolm Tester
- MUD Coding Staff Structure Koster, Raph
- OT: short abscence Greg Underwood
- MUD Licensing UCMM Administration
- question Matthew Mihaly
- Nomenclature (was: MUD Coding Staff Structure) Brian 'Psychochild' Green
- Nomenclature (was: MUD Coding Staff Structure) Dave Rickey
- Nomenclature (was: MUD Coding Staff Structure) Steven Kaskinen
- Nomenclature (was: MUD Coding Staff Structure) Michael Tresca
- Conditioned reinforcers: Getting players to do things for free John Hopson
- Society Scaling Brad Wyble
- MUDs vs. MMUDs (was MUD Coding Staff Structure) Steven Kaskinen
- MUDs vs. MMUDs (was MUD Coding Staff Structure) Steven Kaskinen
- MUDs vs. MMUDs (was MUD Coding Staff Structure) Matthew Mihaly
- MUDs vs. MMUDs Steven Kaskinen
- MUDs vs. MMUDs Steven Kaskinen
- Mud-dev FAQ 2 Marian Griffith
- startup script for you Matthew Mihaly
- Bad Name Lists Christopher Allen
- Bad Name Lists Josh Rollyson
- Bad Name Lists William Katzell
- Bad Name Lists Michael Tresca
- Bad Name Lists Eli Stevens
- Bad Name Lists Matthew Mihaly
- Bad Name Lists Mordengaard
- Help and Reference Systems Study Jon Morrow
- Help and Reference Systems Study Peter
- Help and Reference Systems Study Colin Coghill
- FW: [uodevlist] OT - Lawsuit on Lum's Koster, Raph
- FW: [uodevlist] OT - Lawsuit on Lum's Jeff Freeman
- FW: [uodevlist] OT - Lawsuit on Lum's Dave Rickey
- FW: [uodevlist] OT - Lawsuit on Lum's Josh Olson
- FW: [uodevlist] OT - Lawsuit on Lum's Dave Rickey
- FW: [uodevlist] OT - Lawsuit on Lum's Travis Nixon
- FW: [uodevlist] OT - Lawsuit on Lum's Dave Rickey
- FW: [uodevlist] OT - Lawsuit on Lum's Jeff Freeman
- FW: [uodevlist] OT - Lawsuit on Lum's Dave Rickey
- FW: [uodevlist] OT - Lawsuit on Lum's Norman Short
- FW: [uodevlist] OT - Lawsuit on Lum's KevinL
- FW: [uodevlist] OT - Lawsuit on Lum's Norman Short
- FW: [uodevlist] OT - Lawsuit on Lum's Jeff Freeman
- FW: [uodevlist] OT - Lawsuit on Lum's Dave Rickey
- FW: [uodevlist] OT - Lawsuit on Lum's Matthew Mihaly
- FW: [uodevlist] OT - Lawsuit on Lum's Geoffrey MacDougall
- FW: [uodevlist] OT - Lawsuit on Lum's Corey Crawford
- FW: [uodevlist] OT - Lawsuit on Lum's Myschyf
- FW: [uodevlist] OT - Lawsuit on Lum's Brian 'Psychochild' Green
- FW: [uodevlist] OT - Lawsuit on Lum's Nathan F. Yospe
- Lawsuit vs. EA/Origin Brian 'Psychochild' Green
- Lawsuit vs. EA/Origin Koster, Raph
- Lawsuit vs. EA/Origin Dave Rickey
- DoS and muds Josh Rollyson
- DoS and muds Patrick Dughi
- DoS and muds Chris Jacobson
- DoS and muds Shawn L Johnston
- Interesting Page on Magic Chris Lloyd
- paying volunteers Matthew Mihaly
- paying volunteers Patrick Dughi
- paying volunteers Matthew Mihaly
- paying volunteers Nicholas Daley
- paying volunteers Chris Lloyd
- paying volunteers Matthew Mihaly
- paying volunteers Chris Lloyd
- paying volunteers Geoffrey MacDougall
- paying volunteers Jeff Freeman
- paying volunteers Sellers, Michael
- paying volunteers Daniel.Harman@barclayscapital.com
- paying volunteers the_logos@www.achaea.com
- (no subject) Ian Hess
- (no subject) Matthew Mihaly
- Chicagoland MUD-Dev Dinner Erik Jarvi
- StoryTelling Devices: "Magic Book" Eric Rhea
- StoryTelling Devices: "Magic Book" Madrona Tree
- StoryTelling Devices: "Magic Book" Nathan F. Yospe
- Portable Device Integration Eric Rhea
- Pricing structures and selling characters and items Myschyf
- Pricing structures and selling characters and items Matthew Mihaly
- Pricing structures and selling characters and items Brian 'Psychochild' Green
- Interview with Vault Koster, Raph
- [rpg-create] Combat Abstractions (fwd) J C Lawrence
- [rpg-create] Combat Abstractions (fwd) J C Lawrence
- [rpg-create] Combat Abstractions (fwd) J C Lawrence
- [rpg-create] HP triangle (fwd) J C Lawrence
- [rpg-create] HP triangle (fwd) J C Lawrence
- [rpg-create] HP triangle (fwd) J C Lawrence
- [rpg-create] HP triangle (fwd) J C Lawrence
- [rpg-create] combat thoughts (fwd) J C Lawrence
- [rpg-create] Combat System Checklist (fwd) J C Lawrence
- ADMIN: Volunteer vs paid employee thread J C Lawrence
- OT: qnx released Steve Houchard
- customer service Matthew Mihaly
- customer service Corey Crawford
- Squeezing the ink from "Magic Book" Eric Rhea
- Importance of User Documentation Jon Morrow
- Importance of User Documentation Sanvean
- Importance of User Documentation Alex
- Importance of User Documentation Dave Kennerly
- Importance of User Documentation Jon Morrow
- Importance of User Documentation Sanvean
- Importance of User Documentation Richard Tew
- Importance of User Documentation Ben
- Importance of User Documentation Sanvean
- Importance of User Documentation rayzam
- Importance of User Documentation Jon Morrow
- Fw: Importance of User Documentation Stephen Newby
- Fw: Importance of User Documentation Inq Admin
- Fw: Importance of User Documentation David Bennett
- Convincing Players to Read Documentation Jon Morrow
- Convincing Players to Read Documentation Bruce
- Convincing Players to Read Documentation Willowreed@aol.com
- Convincing Players to Read Documentation John Hopson
- Convincing Players to Read Documentation Marc Bowden
- Convincing Players to Read Documentation Richard Tew
- Convincing Players to Read Documentation Ryan P.
- Convincing Players to Read Documentation Marc Bowden
- Convincing Players to Read Documentation Richard Tew
- Convincing Players to Read Documentation Melinda Davison
- Convincing Players to Read Documentation KevinL
- Convincing Players to Read Documentation Dave Rickey
- Convincing Players to Read Documentation KevinL
- Convincing Players to Read Documentation Colin Coghill
- Convincing Players to Read Documentation Richard Tew
- Convincing Players to Read Documentation Michael Tresca